| 24th July 2010: Mystery Shopping Is A Very Precise Science Ok, so, as much as I kinda love my company, we really do some stupid things. I mean really stupid things. For example, we have a customer satisfaction survey. A mystery shopper comes around, grades us, and then reports back. Now, this I understand. I do do a bit of mystery shopping here and there. Well, come on....I work in retail! Who understands shops better? Anyway, so, we get scores back, but in percentages. Normally I love percentages, but this one throws me for a loop. Try to get your head around this. For customer service, we scored 83.3%. Let me repeat that. 83.3%. How can you score .3%? "Well I was going to give them 83.5%, but her lipstick was smuged, so docking .2% for that!" But there is another funny thing. Funny, but shouldn't be funny. Queen Chav's mum cleans the store. Nothing wrong with that. But now her mum has had a stroke and is in hospital. Very sad and I have said prayers because she is very unwell. But the cleaning last time was graded 82.2% (again, what is with the .2%?) This time, now we have Paul Bearer and Lemar cleaning the store, we scored 100%. Another thing we do which is really stupid - biometric clocking in. Fingerprints. The whole thing of biometric clocking in leaves me cold anyway, for reasons I will discuss in a seperate post, but, here is the really f*cking dumb part. There is a memo on the wall which states we are getting biometric clocking in as of today, and then tells us that we have to clock in with our employee numbers until then. Uh huh. So the point of probably expensive, almost certainly insecure biometric clocking in is....? Answers in the comment box. Best answer wins a finger of fudge. Permalink Tags: Mystery Shopping, Biometrics, Paul Bearer, Lemar, Percentages |
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