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15th June 2008: Mass Rushes, Broken Equipment, Many Staff,
Poor Customer Service and Breakfast With The Missus
So, last night was kind of a haze. I spent the first part of the
shift just serving a never ending queue of customers! To put it
into perspective, we serve about 250-300 customers a night. Last
night I served 75 customers in the first hour. The only advantage
to this is that Miss C left me alone. She was in an odd mood, not
talking to me unless I talked to her, but when I spoke to her, she was
perfectly nice to me. Anyway, she's off for a week, The Blonde
Bombshell is finally back, and things should hopefully be getting back
to normal. I even tried bribing Miss C by telling her that she
was a good supervisor. Which she sort of is. The problem
is, she goes off and chats to Mrs DJ or Slaphead or Tiny Teeny (who
isn't a teenager). Which leaves me without any backup whatsoever.
Anyway, apart from the hoardes of customers, last night we pretty much
rocked at everything. At least considering that Miss C insisted
on working the chiller. She is so incredibly slow. But we
still got everything in the chiller worked, the cages in our warehouse
worked, and the warehouse itself all worked. Although not the
alcohol as that side of the warehouse racking is broken. I tried
fixing it to no avail. Well...I tried deactivating the broken
safety mechanism, which did nothing. Hurrah! So, no
alcohol, no cigarettes, it's going to be a fun time to be Queen Chav.
But a few things annoyed me about last night too. And incredibly,
it only happened after Queen Chav turned up. Well...Queen Chav
and her many minions. You see, Queen Chav had Blondie, Lallan,
Tiny Teeny, Mrs DJ, Me, Miss C and...someone else who I am struggling
for a nickname for! 5 members of staff not including me and Miss
C. And still she got me and Miss C to do really stupid little
tasks. Not one of her minions. She got them to compile the
newspapers (the rubbish that gets put inside the weekend
editions). But what made me so angry about all of that was that
despite having THREE people working on it, when I left at 7:30am, there
wasn't a single damned paper out in the stands.
What made it far worse, and far more annoying was that she then got me
to face up the chilled food section. She even admitted it would
only take me 10 minutes. But this was at quarter past 7. So
I did it in record time, and then I told her I'd completed it, and she
got me to do the job that she had actually stopped me from doing just
to get me to face up the damned chilled. Why couldn't she have
got the newbie to do it? Why couldn't she have done it. Oh,
wait, she's management, they can't lower themselves to do the job of a
common checkout person. Actually, it's so funny when she serves
on the checkouts. She constantly berates all of us for our
customer service, but she has none. She stands on the tills
looking really angry, arms folded, pacing, which is bad body language,
she doesn't say please or thank you, she doesn't engage them in
conversation if they initiate it, and all in all she gives them a
really bad experience. I know. I've been on the end of
it.
Anyway, at least I had a nice morning. Because work had dealt me
a low blow, I decided that I would take advantage of the 2 maple and
pecan plaits for £1 deal and bought 4 of the 6 which were out,
hot and delicious. I have to admit, I have a huge weakness for
these things, and despite being full of fat and sugar, they're probably
better for me than my other preferred breakfast via work of 2 sausage
and bacon rolls. So, I ate my breakfast, went home, played a
little Wii to let off steam, then called my girlfriend and woke her up,
which we had planned before anyone comments that waking my girlfriend
was cruel! Next sunday should be better actually. We're
planning a very couply sunday. And right now I am listening to
metal and rock, and plan on watching some film later. Not sure
what. Maybe Prince Caspian, or maybe Hulk. This said, I
really, really want to watch Sex In The City. Perhaps not quite
what people expect of me, but it's true. Loved the series, and
can't wait to see the film...
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