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12.06.08: Short Posting, Rude Customers, Talkative Guy, and
Submissive Antheo
This is going to be a shorter blog entry than usual, purely because I
woke up far later than I wanted to, giving me far less time to write an
entry! But as much as I can, I am trying to write in my blog
every day, because it is important to me to get my thoughts and rants
out there!
So, last night was just a night of rude customers. First off was
a guy who was complaining about the state of the bottle of suntan
lotion he wanted to buy. First of all he complained that the
bottle was sticky, then he complained that the bottle wasn't new.
I explained that we hadn't received a lot of summer stock this year,
and then he criticised me for not having the business sense of have
bought the lot at the end of the season and sold it back to the store
at full price just before the summer season. Which is of course
how the retail business works, we always buy stock from private sellers
rather than companies who can give us the stock at a decent price so we
make a killing on it.
Then I had a woman who was incredibly rude to me concerning the chip
and PIN system. So, she asks me if she can pay by card, which I
tell her she can. She puts the card into the machine, enters her
pin and her card gets declined. Now, I am always vigilant that a
declined card upsets people, so I try to break it gently to them.
Most of the time it works. Not this time. She demanded to
know why her card was declined. We don't get to know this, most
people don't believe us, but honestly, most of the time it just says
"Declined. Reason: Declined." The only other time that it
tells you a reason is if the card is stolen, and then you get £50
from the bank! Anyway, after causing a scene about her card being
declined, she then looked at said card and said "Oh! It's my old
card! Here is my new card." And carried on as if she hadn't
been the customer from hell!
And the talkative guy came in again last night. He has decided
that coming and annoying me is the highlight of his day. He's in
for a shock tonight then! Anyway, he came up to me and said that
because some of the prices were wrong, I had to get in touch with the
EPoS person. EPoS is Electronic Point of Sale. Then he
begins complaining about the fact that he can't always find the things
he wants because we keep moving them. I explain that we
replanogram the store every 2 weeks. I'm amazed that he knows
retail terminology.
Lastly, we had Antheo come in last night. Antheo used to work at
our store, but got fired for stealing Nectar Points. Well...she
may have left, my memory is a little sketchy over those details.
Anyway, she is one of the hardest people I know. The only time
she ever shows emotion is when she's drunk, and cries over the fact
that she's single. Not that she is conventionally
attractive. She's a very podgy redhead, and even pushes my
limits! Anyway, she has never been especially nice towards me,
and she always shows me the least amount of emotion possible.
Except for last night. Now, I am into the more alternative side
of life, which extends to every aspect of my life, including the sexual
side of things. And I could have sworn that Antheo was acting all
submissive towards me. Hung head, very innocent looking eyes,
soft tones, and pleases and thank yous. And nothing at all like
behaviour she normally shows towards me. She's normally so
assertive and confident. It was quite odd, although quite
interesting...
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