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Supermarket Soap
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12.06.08: Short Posting, Rude Customers, Talkative Guy, and Submissive Antheo

This is going to be a shorter blog entry than usual, purely because I woke up far later than I wanted to, giving me far less time to write an entry!  But as much as I can, I am trying to write in my blog every day, because it is important to me to get my thoughts and rants out there!

So, last night was just a night of rude customers.  First off was a guy who was complaining about the state of the bottle of suntan lotion he wanted to buy.  First of all he complained that the bottle was sticky, then he complained that the bottle wasn't new.  I explained that we hadn't received a lot of summer stock this year, and then he criticised me for not having the business sense of have bought the lot at the end of the season and sold it back to the store at full price just before the summer season.  Which is of course how the retail business works, we always buy stock from private sellers rather than companies who can give us the stock at a decent price so we make a killing on it.

Then I had a woman who was incredibly rude to me concerning the chip and PIN system.  So, she asks me if she can pay by card, which I tell her she can.  She puts the card into the machine, enters her pin and her card gets declined.  Now, I am always vigilant that a declined card upsets people, so I try to break it gently to them.  Most of the time it works.  Not this time.  She demanded to know why her card was declined.  We don't get to know this, most people don't believe us, but honestly, most of the time it just says "Declined.  Reason: Declined."  The only other time that it tells you a reason is if the card is stolen, and then you get £50 from the bank!  Anyway, after causing a scene about her card being declined, she then looked at said card and said "Oh!  It's my old card!  Here is my new card."  And carried on as if she hadn't been the customer from hell!

And the talkative guy came in again last night.  He has decided that coming and annoying me is the highlight of his day.  He's in for a shock tonight then!  Anyway, he came up to me and said that because some of the prices were wrong, I had to get in touch with the EPoS person.  EPoS is Electronic Point of Sale.  Then he begins complaining about the fact that he can't always find the things he wants because we keep moving them.  I explain that we replanogram the store every 2 weeks.  I'm amazed that he knows retail terminology.

Lastly, we had Antheo come in last night.  Antheo used to work at our store, but got fired for stealing Nectar Points.  Well...she may have left, my memory is a little sketchy over those details.  Anyway, she is one of the hardest people I know.  The only time she ever shows emotion is when she's drunk, and cries over the fact that she's single.  Not that she is conventionally attractive.  She's a very podgy redhead, and even pushes my limits!  Anyway, she has never been especially nice towards me, and she always shows me the least amount of emotion possible.  Except for last night.  Now, I am into the more alternative side of life, which extends to every aspect of my life, including the sexual side of things.  And I could have sworn that Antheo was acting all submissive towards me.  Hung head, very innocent looking eyes, soft tones, and pleases and thank yous.  And nothing at all like behaviour she normally shows towards me.  She's normally so assertive and confident.  It was quite odd, although quite interesting...
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