| 2nd August 2011: Bad Customer Service AGAIN It seems like all I write about at the moment is shitty customer service. I have no idea if anyone has noticed this in places that serve customers, but...ummm...there's a global financial meltdown. Happy customers=you keep your job. I want to make a graphic example of this. I was at KFC today, getting lunch before I went off to do my other job. Now, I am going to name names and name places. This was at KFC in West Quay, Southampton. It looks pretty. They have a video wall of snapshots. They got just a refurbishment. Except, both times I've been there recently (once for work) there were staff hanging around seemingly doing nothing. That I can deal with. Sometimes hanging around doing nothing isn't what you're doing, it just looks that way. But I cannot forgive Santosh at KFC West Quay. He was the guy who served me today. He literally threw my order onto the tray. Man. He was damned lucky I wasn't there working. But ho hum, like I said, graphic example - I'll be filing a complaint. Also, I don't really think "What is you waitin' for?" is a good way to speak to a customer. Especially as "What I is waitin' for" is the rest of my order! Buck up people! Oh, and if you're Santosh and you're pissed that I blogged about you - I work in retail, both sides of the fence, so don't get bitchy at me for your shit customer service. I actually know what constitutes good customer service because I don't just deliver it, I judge it too. Permalink | E-Cig / Quitting Smoking Motivation: Shoppers: Look for things Loading My Latest Tweets:Blogs I Like: V And A In Milan The Purple Blug If you want to be added, I like intelligent bloggers who update regularly |
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